In particular, this passage does a fantastic job at articulating the hardest part of my job:
Removing dark patterns from any site involves a leap of faith. A company has to shift from a short-term quantitative measurement mindset to one that values relatively slow, steady growth of “warm fuzzy” qualitative things like brand image, credibility, and trust.
I wanted to agree with this article on ALA, but find it too naïve. It tries to differentiate between “what’s good for business” and “what’s good for the user”, a false dilemma that only exists in systems where the parts are not functioning together. Longer-term testing of this scenario would illustrate that users who felt deceived become net detractors, thus hurting business. There is no one versus the other. It is not a leap of faith at all, it is design strategy.
Since 2002 I have been developing, building and manufacturing analog and digital synthesizer modules. A variety of legacy circuits from the past have been recast with modern high quality components,…
