In particular, this passage does a fantastic job at articulating the hardest part of my job:
Removing dark patterns from any site involves a leap of faith. A company has to shift from a short-term quantitative measurement mindset to one that values relatively slow, steady growth of “warm fuzzy” qualitative things like brand image, credibility, and trust.
I wanted to agree with this article on ALA, but find it too naïve. It tries to differentiate between “what’s good for business” and “what’s good for the user”, a false dilemma that only exists in systems where the parts are not functioning together. Longer-term testing of this scenario would illustrate that users who felt deceived become net detractors, thus hurting business. There is no one versus the other. It is not a leap of faith at all, it is design strategy.
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I wanted to agree with...article on ALA, but find it too naïve. It tries to differentiate...
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ibibo said:
nice
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